The CERTIFIED CUSTOMER SERVICE PROFESSIONAL (CCSP) program provides professional recognition to individuals with above average knowledge, skills and competency levels in Customer Service as a discipline of specialization in hospitality...
Until STANDARDS CENTRAL introduced and established this credential, there was no industry-wide, standardized avenue for Customer Service practitioners to be acknowledged for their efforts, accomplishments, and expertise; and no formal credentials that showcased an individual’s standing and commitment in the industry. As a specialist, independent organization, STANDARDS CENTRAL is well-positioned to facilitate, monitor and grant the CCSP certifications as a recognized, admired independent professional credential.
Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer service is a constant challenge. Stakeholders need to understand how CCSP certifications can and will deliver clear and concise business results, while benefiting the customer service practitioner (employee)....
THE BENIFITS OF CCSP CERTIFICATION:
CCSP CERTIFICATION COMPETENCIES:
STANDARDS CENTRAL believes that CCSP training is best conducted by qualified providers delivering content grounded in the competencies of our very specific Customer Service Professional competency framework. This framework was developed through an extensive, psycho-advanced and very specific job-role analysis study that researched industry consensus on the task specific scope of the Customer Service professional. The framework also serves as the examination blueprint for the Certified Customer Service Professional (CCSP) certification, the only independent credential for Customer Service professionals currently available.
CCSP TRAINING COURSES:
The new CCSP Certification Program offered by STANDARDS CENTRAL, may be one of the most important investments you can make for yourself, or a company for its employees.
During this 7-day contact-training program, participants will learn the true meaning and value of customer service. They will develop a deeper understanding of the customer and how to engage with customers at a whole new level.
The CCSP Program for Customer Service Practitioners was designed by industry experts and area specialists specifically for career-driven individuals seeking advanced skills and recognition in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead participants from being 'customer service practitioners' to becoming 'customer service professionals'...
COURSE DETAILS:
