Taking excellence to service delivery in hospitality...

FULL-TIME COURSES...

The STANDARDS-CENTRAL full-time courses are led by a team of faculty educators, part-time lecturers, and administrative staff. Together they bring cutting edge theoretical and practical skills, knowledge, and experiences to deliver extraordinary classroom and practical experiences to prepare students for a successful career in the safari lodge and hospitality industry…

HOSPITALITY MANAGEMENT CERTIFICATE COURSE

DURATION: 2 Months Full-time 

The course centres around three primary themes of importance, which includes an introduction to hospitality management, an overview of all the key operations at a typical game lodge and the responsibilities to uphold industry standards when working and dealing with employees in the capacity of a manager.  

This HOSPITALITY MANAGEMENT PROGRAM, offers a comprehensive introduction to this dynamic and diverse business sector.  The course is designed for those with a strong interest in hospitality management, though no prior experience is required. 

A series of twenty-four detailed modules gradually introduces students to every important skill, trait and insight required to begin or advance an exciting career in this field, combined with practical work experience in a typical bush lodge environment.

BASIC MODULES: 

Housekeeping (Accommodation Service), Porter Service, Food & Beverage Service, Basic Cookery/Kitchen Operations, Front-of-House operations (Reception Service), Preventative Maintenance, Guest Relations/Customer Service, Function & Management/Coordination, Daily Lodge Operations, Standard Operating Procedures & Policies

MANAGEMENT MODULES: 

High Performance Teams, Advanced Communication, Basic Body Language, Customer Service Trough Customer Care,  Performance Management, Performance Coaching, Inspirational Leadership, Emotional Intelligence, Employee Motivation, Psychological Principles In The Workplace, Value Proposition Development, Practicing Mindfulness in the Workplace, Total Quality Management, Business Scalability Management, Best Practice Activation, Job-role Suitability Testing & Candidate Selection...

STUDENT FEE: 

  • FULL BOARDING: R 58 500:00 (INCLUDED: Meals, Accommodation, Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 
  • DAY STUDENT: R 34 000:00 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.)

MANAGERS 'MANAGEMENT'  SKILLS PROGRAMME COURSE

DURATION: 30 Days Full-time

An intensive 30-day training course focusing on all the key tools and techniques required of new and existing managers in today’s fast moving business environment. Using real life examples and insights from experienced facilitators - participants will leave with a practical toolkit of best practice people management techniques.
This multi-day course will provide attendees with the necessary skills, knowledge and competencies to drive performance and inspire hospitality teams to go above and beyond in service delivery. 

Participants will learn amongst other things how to -communicate effectively,-motivate employees, -build and maintain high performance teams, -activate best practice operations,  -coach staff towards higher and improved levels of productivity and -how to profile, select and individually deal with employees for enhanced performance. 

It’s all about building confidence in your ability to effectively handle operational challenges and guide people to sustained high performance through the application of  very practical and highly effective leadership tools, techniques and approaches that can be implemented straight away after the course in the workplace.

COURSE MODULES:

High Performance Teams, Advanced Communication, Basic Body Language, Customer Service Trough Customer Care,  Performance Management, Performance Coaching, Inspirational Leadership, Emotional Intelligence, Employee Motivation, Psychological Principles In The Workplace, Value Proposition Development, Practicing Mindfulness in the Workplace, Total Quality Management, Business Scalability Management, Best Practice Activation, Job-role Suitability Testing & Candidate Selection...

STUDENT FEE: 

  • FULL BOARDING: R 33 000:00   (INCLUDED: Meals, Accommodation, Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 
  • DAY STUDENT: R 17 000:00 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

GAME LODGE MANAGEMENT SKILLS PROGRAMME COURSE

DURATION: 30 Days Full-time

Compiled and written in collaboration with professional and reputable role players in the field - this ground breaking course is the  first of it’s kind and one of the most concise Lodge Management learning programmes currently available…

The intent of the GAME LODGE MANAGEMENT COURSE is to explore and analyse the operational principles and practices when running a game lodge. The functionality, interrelationships and management of the various lodge divisions and departments are examined...

This rapid development program ensures that students are fully equipped with the essential Management capabilities, leadership skills and confidence to achieve success in the role of lodge manager. We pack a huge amount into this course over the thirty day period offering participants a blend of easily accessible, pragmatic theory and practical thought- provoking exercises whilst ensuring that everyone goes away having had a really enjoyable and rewarding experience, and that you have a specific action plan to apply your management capabilities in a management role -  with distinction

COURSE MODULES:

  • Housekeeping (Accommodation Service), 
  • Porter Service, 
  • Food & Beverage Service, 
  • Basic Cookery/Kitchen Operations, 
  • Front-of-House Operations (Reception Service), 
  • Preventative Maintenance, 
  • Guest Relations/Customer Service, 
  • Function Management/Coordination
  • Daily Lodge Operations
  • Standard Operating Procedures & Policies

STUDENT FEE: 

  • FULL BOARDING: R 33 000:00   (INCLUDED: Meals, Accommodation, Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 
  • DAY STUDENT: R 17 000:00 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.)