Taking hospitality staff to the next level...
HOSPITALITY LEADERSHIP & TEAM MANAGEMENT COURSE
FASTRACK key personnel to effective people management and team leadership!!!
An intensive 14-day training course focusing on all the key tools and techniques required of new and existing managers in today’s fast moving business environment. Using real life examples and insights from experienced facilitators, participants will leave with a practical toolkit of best practice people management techniques.
This multi-day course will provide attendees with the necessary skills, knowledge and competencies to drive performance and inspire hospitality teams to go above and beyond in service delivery.
Participants will learn amongst other things how to -communicate effectively,-motivate employees, -build and maintain high performance teams, -activate best practice operations, -coach staff towards higher and improved levels of productivity and -how to profile, select and individually deal with employees for enhanced performance.
It’s all about building confidence in your ability to effectively handle operational challenges and guide people to sustained high performance through the application of very practical and highly effective leadership tools, techniques and approaches that can be implemented straight away after the course in the workplace.
TOGETHER WE'RE GROWING THE NEXT GENERATION OF HOSPITALITY LEADERS & MANAGERS…
Price: R 19 300:00 per person
INCLUDED: Meals, Accommodation, Study Material, Certification, Membership-, Exam-, Assessment- & Moderation- Fees.
This program includes:
- The Art of Advanced Communication
- Building High Performance Teams
- People Management
- Inspirational Leadership Principles
- Motivation Training
- Performance Coaching
- Pathways to Service Excellence
- Managing & Maintaining Employee Relations
- Customer Service: Vision, energy & passion to serve
- Employee Profiling, Screening & Selection
- Emotional Intelligence at work
- Hospitality Manager Etiquette
- Creative Problem Solving & Decision-making
- Effective Time Management
- Trainers Training
- And much more...
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