Taking your management team to the next level...

MASTER CLASSES

The STANDARDS CENTRAL Master Classes was compiled, designed and created by professional business strategists and peak performance coaches specifically to address key competencies and skills needed by front-line management personnel ultimately to be more effective in keeping and maintaining high standards. These short courses and workshops were developed in-house and is unique to STANDARDS CENTRAL.

 MASTER CLASSES ON OFFER: 

BUILDING HIGH PERFORMANCE TEAMS:

Take your team to the next level...

PROGRAM OVERVIEW

A "high-performance work team" refers to a group of goal-focused individuals with specialized expertise and complementary skills who collaborate, innovate and produce consistently superior results. 

The group relentlessly pursues performance excellence through shared goals, shared leadership, collaboration, open communication, clear role expectations and group operating rules, early conflict resolution, and a strong sense of accountability and trust among its members.

This training program will help you create more professional, dynamic, effective work teams that enjoys the work environment and consistently achieves improved results...

Audience: Teams and work groups aiming for a more dynamic and effective work environment...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

THE ART OF ADVANCED COMMUNICATION:

Become a master communicator...

PROGRAM OVERVIEW

The ability to plan and execute good quality communication engagements in the workplace is one of the key attributes of the modern manager and leader. This master class entitled, THE ART OF ADVANCED COMMUNICATION goes beyond what most courses cover in terms of communication skills, and highlights those 21st century techniques that gets you real results in the work environment.

Using Neuro-advanced and accelerated learning methodologies coupled with the latest techniques in influential psychology - participants will learn how to understand and interact with people at a much deeper level taking advantage of outcome-based and results driven communication techniques.

Audience: Employees at all levels...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


INSPIRATIONAL LEADERSHIP TRAINING:

Lead, Motivate & Inspire...

PROGRAM OVERVIEW

How often do you take the time to reflect on your leadership style, your vision, and the impact you can make on your team and organization? Inspirational Leadership provides participants with an opportunity to expand their leadership skills and enrich the way they mobilize others.

Participants will examine their individual leadership strengths and weaknesses and learn how to be a more grounded leader. The program equips students with the essential tools to build strong relationships with their teams, increasing engagement and shaping a culture of high performance. They will learn to lead their people by coaching them and helping them to develop their potential o the fullest. 

Audience: All people managers and anyone in a leadership position.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


MOTIVATION TRAINING:

Motivating  motivators to motivate...

PROGRAM OVERVIEW

Motivation is the secret ingredient that energizes, maintains, and enhances workplace performance. Strategically, a motivated workforce is more likely to innovate, achieve goals, deliver quality work, and work more productively. Practically, a motivated workforce is less likely to have conflict, absenteeism, and turnover. That makes learning how to motivate your workforce more important than ever in today’s competitive and demanding business environment.

Participants will learn how to apply motivational theories and techniques to workplace situations and understand how a leadership style motivates and demotivates employees. Students will also learn the importance of recognizing achievement and problem solving as a way to motivate performance. Finally, students are given important tips on how to create and maintain a motivated personal attitude in the workplace.

Audience: Team Leaders and People Managers...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


PEOPLE MANAGEMENT:

Learning the principles of leadership...

PROGRAM OVERVIEW

Packed with fun, hands-on activities, this one-day program will introduce participants to four core management fundamentals that are essential for each new line manager and supervisor. 

From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program introduces participants to key management concepts with an exciting practice activity in each module to help you apply the concepts learned in a fun interactive manner. 

Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.

Audience: People managers – line managers- supervisors

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PERFORMANCE COACHING:

Guiding people to performance...

PROGRAM OVERVIEW

In this one-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve productivity, efficiency and performance. 

Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model) enabling them to turn work experienced problems into learning situations.. 

Audience: People managers

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PATHWAYS TO SERVICE EXCELLENCE:

Taking service to the next level...

PROGRAM OVERVIEW

Understanding customer requirements and needs i.e. delivering timeously, the need to balance pricing against quality product or service are the key drivers of a successful business. Research demonstrates that consumers do not only purchase based on the lowest cost only; instead other factors play a role including: the right quality, and certainty that that the business will remedy any problems or issues promptly if the product / service doesn’t perform.

This Customer Service Excellence Training Course aims to teach participants the knowledge, skills, and competencies required to support and embed Customer Service Excellence. 

Audience: Customer service staff and professionals at all levels...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

MANAGING & MAINTAINING  EMPLOYEE RELATIONS:

Setting others up for success...

PROGRAM OVERVIEW

This Master Class was designed to help staff improve collaboration with colleagues and other internal customers  as a keystone for improving their performance in today's competitive workplace environment. 

Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work and interact more effectively with colleagues and team members.

Audience: Support team members and back office support teams...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R650:00 per night

CUSTOMER SERVICE TIPS, PRINCIPLES &  TECHNIQUES:

Vision, Energy & Passion to serve...

PROGRAM OVERVIEW

Always putting your customer at the centre of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. 
This one day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction. This program will energize participants to deliver world class service that leaves customers with a lasting positive impressions...

Audience: Any employee who delivers service to customers...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

EMOTIONAL INTELLIGENCE @ WORK:

Taking control of your own results...

PROGRAM OVERVIEW

Imagine a workplace where employees feel valued and grounded. They know that they are part of a larger mission, working with others to create a space where even the most diametrically opposed people can come together and build consensus. If this sounds like a magical, mythical place, don’t despair. Emotional intelligence training for employees can help you get there. 

This highly interactive training program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

HOSPITALITY MANAGER ETIQUETTE:

Walking the talk as a manager...

PROGRAM OVERVIEW

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. 

All business experts agree that good manners promote good business. This is how important business etiquette is. 

This one day training program will equip participants with all the business etiquette and protocol knowledge needed to conduct themselves in business with more confidence, know-how, grace and efficiency than ever before, putting themselves and others at ease by showing more confidence and poise in various business settings.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

SURESCAN JOB-ROLE SUITABILITY TESTING:

Employee profiling and screening...

PROGRAM OVERVIEW

HIRE FASTER, SMARTER - IMPROVE RETENTION RATES & REDUCE STAFF TURNOVER!!!

  SUREScan is a groundbreaking neurologically advanced Employee Profiling System used for candidates profiling, screening and selection (mostly used in recruitment or when staff promotions are on the table) - allowing you fast and accurate insights into potential candidates and applicants by looking past the person straight into the personality - giving you a 99% selection accuracy success rate.

With SUREScan you receive clear, accurate and specific insight into a person’s personality, their strengths, potential, motivations, and predetermined behaviour to find out exactly who you’re hiring before you hire them.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

CREATIVE PROBLEM SOLVING & DECISION MAKING:

Solve problems and make important decisions with ease..

PROGRAM OVERVIEW

This Mater Class teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. 

The problem-solving methods covered in this course will help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

Audience: Employees at all levels

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

APPLYING EFFECTIVE TIME MANAGEMENT:

Taking full control of time, space and energy...

PROGRAM OVERVIEW

No matter who you are, we all have 168 hours each week. Your ability to best utilise those 168 hours will ultimately determine your success. 

Time management is important for your personal life and career success. It teaches you how to manage your time effectively and make the most of it. 

This Time Management Training program teaches the skills on how to get the most from your day using prioritization, scheduling, goal setting, and other key time management skills, tools and techniques.

Audience: Employees at all levels

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

BECOME A MASTER TRAINER & FACILITATOR:

Become a master skills trainer and facilitator...

PROGRAM OVERVIEW

Although it may appear to be simple, conducting a training session requires specific skills and knowledge of how people learn. Trainers who have taken the time to consider their own approaches, understandings, and skills will be better equipped to provide comprehensive, active and effective training courses and programs.

This training program provides the groundwork for trainers to begin developing and refining their training and facilitation skills using a variety of methods to deliver the best learning experiences and improve learner engagement and retention. Over time, trainers will develop their practical skills further because of this course.

Audience: Anyone who wishes to improve their training and facilitation skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night