Taking excellence to service delivery in hospitality...

MASTER CLASSES...

The STANDARDS CENTRAL Master Classes were compiled, designed and created by professional business strategists and peak performance coaches specifically to address key competencies and skills needed by front-line management personnel in hospitality ultimately to be more effective in keeping and maintaining high standards. These short courses and workshops were developed in-house and is unique to STANDARDS CENTRAL...

 MASTER CLASSES ON OFFER: 

MANAGEMENT MASTER CLASSES:

BUILDING HIGH PERFORMANCE TEAMS:

Take your team to the next level...

PROGRAM OVERVIEW

The high performance teams course was designed to help managers and team leaders develop the knowledge and skills they need to create and maintain a high performing team.

We focus on various team models and self perception inventories to raise  awareness of participant’s preferred team roles within a team, as well as the other behavioural characteristics that needs to be present to achieve and maintain a high performing team.

Participants will also learn techniques that will engage and inspire their teams to achieve a higher level of team performance, camaraderie and synergy.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

THE ART OF ADVANCED COMMUNICATION:

Become a master communicator...

PROGRAM OVERVIEW

This useful and informative course will help you to develop the required skills and techniques that will enable you to effectively communicate with stakeholders across the board including superiors, subordinates and clients/customers.

This is not a typical communication skills course teaching you how to listen, question and express yourself orally and in writing! Before doing so, we will teach you how to capture people's thoughts and feeling based on cognitive behaviour psychology and NLP.

You will learn how to apply both Psychology AND Neuro-linguistics to achieve results-driven communication.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


BASIC BODY LANGUAGE IN PRACTICE:

Revealing the unspoken truth...

PROGRAM OVERVIEW

Finally Understand Body Language with our Body Language Basics Training Course!

Can you determine if someone is telling the truth just by taking a look at them, just as an example? It’s an ability that many individuals do not have.  Yet, whether you know how to interpret body language or not, the body never lies.  An understanding of body language gives you the edge in everyday communications.  Non-verbal communication can speak volumes. 

This course will help you interpret other’s body language as well as understand what your own body language is communicating

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


BUSINESS SCALIBILITY DEVELOPMENT:

Tracking business performance....

PROGRAM OVERVIEW

Many of today’s most successful companies are able to leverage business model scalability to achieve profitable growth. Executives need to factor scalability attributes into their business model design or they risk being left behind. Scalability is the ability to expand your company and increase revenue without investing a lot of time or resources, or interrupting your daily operations. Implementing strategies to scale globally and domestically lets you achieve growth profits and recognition without cutting into your bottom line. With this course we have developed a framework for identifying potential levers for business model scalability, along with a road map that managers can use to improve their business models.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


CUSTOMER SERVICE THROUGH CUSTOMER CARE:

Taking service to the next level ...

PROGRAM OVERVIEW

 This one day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment, responsibility and ownership in each customer interaction. This program will energize participants to deliver world class service that leaves customers with a lasting positive impressions...   

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

PERFORMANCE COACHING WITH NLP:

Guiding people to performance...

PROGRAM OVERVIEW

Being a coach isn’t about simply developing your employees skills or careers, it’s about helping them grow as a person. It means you are personally investing in their wellbeing and development. Being a high-performing manager is not about telling your employees what to do and providing feedback only during annual performance reviews. It means taking responsibility for their performance and success by partnering with them to chart a course to desired outcomes and supporting them along the way. The time you invest in coaching your employees will reduce the time you spend putting out fires, handling issues, and compensating for low performance.    

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

INSPIRATIONAL LEADERSHIP IN ACTION:

Lead, Motivate & Inspire...

PROGRAM OVERVIEW

Inspirational leadership is all about being able to breathe new life, confidence and a 'can-do' attitude into an organisation in a way that makes people want to perform at their best, all of the time. This programme equips participants with a unique set of skills that boost performance by having a strong impact on people's own sense of worth and of what they are able to achieve. 

This step-by-step programme will not focus on strategy and analysis, but rather on ways of nurturing individuals' potential and unlock discretionary effort with an inspirational style that distinguishes true leaders from their peers.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

EMOTIONAL INTELLIGENCE @ WORK:

Manage and improve relationships...

PROGRAM OVERVIEW

Wouldn’t it be great if you could better understand why certain people, events, and things bother you at work? And how your body and mind react in those sticky situations? If you want the tools to help you master your emotional intelligence (EQ), look no further! The most effective and successful leaders in organizations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this Emotional Intelligence training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

EMPLOYEE MOTIVATIONAL TRAINING:

Motivating motivators to motivate...

PROGRAM OVERVIEW

Motivation is the secret ingredient that energizes, maintains, and enhances workplace performance. Strategically, a motivated workforce is more likely to innovate, achieve goals, deliver quality work, and work more productively. Practically, a motivated workforce is less likely to have conflict, absenteeism, and turnover. That makes motivation training more important than ever in today’s competitive and demanding business environment. During this course, managers will learn how to apply motivational theories and techniques to workplace situations and understand how a leadership style motivates and demotivates employees

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

PSYCHOLOGICAL PRINCIPLES IN THE WORKPLACE:

The mind-set of a manger...

PROGRAM OVERVIEW

The Psychology of Effective Management combines basic psychological principles with practical recommendations for building positive and productive manager-employee relations. Each recommendation is based on real-life situations taken from respected scholars in the field, as well as the facilitator's own professional experiences. With particular attention to the human element of management, the practical advice presented in this course is aimed at helping managers create a positive psychological environment in the workplace and lead their employees into a productive and satisfying professional life. The content is presented in an easy-to-follow format so that any manager can put his or her knowledge immediately into practice after the course. By striking a compelling balance between the science and practice of management, the knowledge gained from this course will be an indispensable resource for managers, administrators, and business owners at all levels as well as students of business and management. 

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

PERFORMANCE MANAGEMENT FOR MANAGERS:

Guiding people to performance...

PROGRAM OVERVIEW

 If you want to effectively manage the performance of your employees, then this is course for you! Performance Management For Managers introduces you to working with employees to align their goals with your companies goals. In this course you'll learn how to apply different performance management models, strategies and techniques to enhance and grow productivity and efficiency in the workplace; and you'll learn how to do it in a way that's both informative and engaging! Learning Performance Management techniques will benefit you professionally as you gain skills and acquire tools that will enable you to support your team! This is an important skill for managers to have in order to create a successful workplace environment. Performance Management can be challenging and complex. To navigate this maze you need to have systematic action plans, develop specific competencies and implement structured assessments, and that is exactly what you will learn to do in this course! 

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

JOB-ROLE SUITABILITY TESTING & CANDIDATE SELLECTION:

Employee profiling and screening...

PROGRAM OVERVIEW

HIRE FASTER, SMARTER - IMPROVE RETENTION RATES & REDUCE STAFF TURNOVER!!!

  SUREScan is a ground-breaking neurologically advanced Employee Profiling System used for candidates profiling, screening and selection (mostly used in recruitment or when staff promotions are on the table) - allowing you fast and accurate insights into potential candidates and applicants by looking past the person straight into the personality - giving you a 99% selection accuracy success rate.

With SUREScan you receive clear, accurate and specific insight into a person’s personality, their strengths, potential, motivations, and predetermined behaviour to find out exactly who you’re hiring before you hire them.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

VALUE PROPOSITION DEVELOPMENT:

Creating a value proposition...

PROGRAM OVERVIEW

This course is designed to stimulate thinking on what we really believe our value propositions to be and how the rules have changed. The programme focuses on the latest value proposition tools and frameworks and will take you through how to construct value propositions that support the delivery of your evolving business objectives. The programme will be divided into two parts:

This highly practical and hands-on programme offers insights, strategies and techniques to enable you to develop powerful value propositions and communication practices that focuses on meeting your customers complex and fast-changing expectations during these challenging times.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

PRACTICING MINDFULNESS IN THE WORKPLACE

Minding your management approach...

PROGRAM OVERVIEW

In times of exponential, disruptive change, we need Mindful Leaders. Regardless of who you are or what you do, you are living in and affected by unprecedented circumstances of exponential change and uncertainty. Not to mention new opportunities. Directly linked to motivation in the workplace is what is known as mindfulness. This is our ability to stay focused yet flexible and is a way of reprogramming the mind to think in a healthier, less stressful way. ... This practice refocuses your mind so that you can come back to the project feeling rejuvenated. Mindfulness can help to reduce stress and anxiety and conflict, and increase resilience and emotional intelligence, while improving communication in the workplace.

 Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

 

TOTAL QUALITY MANAGEMENT APPLICATION:

The keys to value acquisition...

PROGRAM OVERVIEW

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


BEST PRACTICE ACTIVATION

PROGRAM OVERVIEW

The Best Practice Activation module was developed and created by business strategists and peak performance coaches from around the world and is currently being used as a operations framework by many top lodges and safari destinations across Southern Africa and Africa.

The framework is based on the a ground-breaking RAPID TRANSFORMATION MODEL (RTM) exposing lodge managers to an internationally acclaimed framework for business transformation.

The primary objective of this model is to train lodge managers in a practical way how to improve Productivity, Efficiency and Performance in the workplace. The model does this by transferring STANDARD SETTING & QUALITY ASSURANCE concepts to management teams exposing them to a proven and tested framework for optimized results whilst providing a firm foundation for TOTAL QUALITY OPERATIONS & BEST PRACTICE MANAGEMENT SOLUTIONS

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 




OPERATIONS MASTER CLASSES:

HOUSEKEEPING SERVICES 

PROGRAM OVERVIEW

Regardless of the size of your lodge/hotel, your housekeeping staff are the backbone of your establishment.  Without a clean environment for your guests to reside in, the chances of repeat business diminish and bad reviews loom.  Your business will only survive if the cleaning and management of the rooms are at the highest standard. It doesn’t matter how many stars your lodge has, or how large or small it is. Housekeeping staff should be trained to the highest level of quality and care to achieve the best results. 

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


PORTER SERVICES

PROGRAM OVERVIEW

The porter is a lodge's first and last point of contact for guests. As the porter, you will lead the guest journey from the moment the guest arrives on the lodge driveway to the moment they have departed from the lodge.

In this course, our expert facilitators, will introduce you to the role of the porter. You’ll discover the fundamentals of preparing for guest arrivals, escorting guests, guest departures, and other services a porter will provide.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


FOOD & BEVERAGE SERVICE

PROGRAM OVERVIEW

This course is ideal for anyone wanting to gain valuable skills for use in the hospitality industry.... It is designed to instruct participants on the fundamentals of customer service within the food and beverage industry, enabling employees to deliver a superior, dining experience increasing customer satisfaction and encouraging pride in the workplace. The course covers various roles within a restaurant, bar or other hospitality environment. Participants will be guided through various skills and insights to be fully effective in this role...

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

(INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


KITCHEN SERVICES

PROGRAM OVERVIEW

Food service professionals must take food and workplace safety seriously. Creating a clean, safe workplace environment is a never-ending job, but it doesn’t have to be complicated. With the right safety and sanitation procedures and systems, you can ensure that your guests are never at risk.

Whether it’s server hygiene or seemingly harmless work methods that introduce unsafe elements into the environment, safe food handling should be as great a concern in the service area as in the kitchen.​

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

BASIC COOCKERY 

PROGRAM OVERVIEW

The Basic Culinary Skills Programme is a foundation level programme that is designed to introduce candidates to essential kitchen skills in preparation for employment, with learning outcomes designed to develop practical cookery skills. 

Accordingly candidates are assessed on their practical cooking and kitchen skills rather than underpinning knowledge and theory.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

FUNCTION MANAGEMENT

PROGRAM OVERVIEW

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This d course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). Essentially, we’ll be creating an effective and well planned design that is ready for implementation and can be used over and over again in the workplace.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 


FRONT OF HOUSE SERVICES

PROGRAM OVERVIEW

Reception Operations & Services is basically where we teach you how to become a receptionist, we learn you all the ins and all the outs in reception. Reception is one of the biggest priorities in a lodge environment because you are the face of the business, when a guest walks in to your business you will be the first face that they will see, first impression is very important because the experience starts at reception we teach and guide you how to be an expert in reception. We teach you from how to take a booking to how do deal with a complaint in a positive manner.

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.) 

PREVENTATIVE MAINTENANCE

PROGRAM OVERVIEW

The PREVENTATIVE MAINTENANCE COURSE was designed to give you an introduction to maintenance management, with an emphasis on the necessary tools to manage the maintenance function within a  service provider organisation. You will learn how to formulate a maintenance strategy, how to develop a preventative maintenance plan and how to structure a maintenance strategy that is focused on achieving the objectives of the maintenance department. You will also acquire a working knowledge of how to perform a maintenance audit. 

Duration: 1 Day

MASTER CLASS: R 750:00 per participant (Discount for group bookings...)

 (INCLUDED: Class fees, Study Material, Exam-, Assessment- & Moderation- Fees.)