STANDARDS CENTRAL
Taking hospitality staff to the next level...

MASTER CLASSES

The STANDARDS CENTRAL Master Classes was compiled, designed and created by professional business strategists and peak performance coaches specifically to address key competencies and skills needed by front-line hospitality personnel ultimately to be more effective in keeping and maintaining high standards. These short courses and workshops were developed in-house and is unique to STANDARDS CENTRAL.

 MASTER CLASSES ON OFFER: 

BUILDING HIGH PERFORMANCE TEAMS:

Take your team to the next level...

PROGRAM OVERVIEW

A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. This high energy training program will help equip members of your team with the essential skill set and mind set to be a professional team players in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.


The training program will help you create a more professional, dynamic, effective work team that enjoys the work environment and consistently achieves more...

Audience: Teams and work groups aiming for a more dynamic and effective work environment...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

THE ART OF ADVANCED COMMUNICATION:

Become a master communicator...

PROGRAM OVERVIEW

The ability to plan and execute good quality communication engagements in the workplace is one of the key attributes of the modern manager and leader. This master class entitled, THE ART OF ADVANCED COMMUNICATION goes beyond what most courses cover in terms of communication skills, and highlights those 21st century techniques that get real results in the work environment.

Using Neuro-advanced and accelerated learning methodologies coupled with the latest techniques in influential psychology - participants will learn how to understand and approach people at a much deeper level so their communications and interaction with them are much more effective and results-driven...

Audience: Employees at all levels...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


INSPIRATIONAL LEADERSHIP TRAINING:

Lead, Motivate & Inspire...

PROGRAM OVERVIEW

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results.

This one day activity based training program will empower every participant as a leader in bringing out the best in themselves and others by exploring the most critical success factors of strong leadership that will help managers bring their people together, motivate, energize and inspire them to their full potential to achieve extraordinary results.


Audience: All people managers and anyone in a leadership position.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


MOTIVATION TRAINING:

Motivating  motivators to motivate...

PROGRAM OVERVIEW

A major part of being a leader is about having the ability to motivate and mobilise your team to drive their performance to their full potential. 

This unique course will put you on the right track to give leaders greater confidence and equip them with the most up to date motivation concepts through a number of fun activities and exercises that will empower them to offer their people an “action guide”, a plan, a challenge, a goal or a purpose that they are willing to embrace and carry on to achieve amazing results...

Audience: Team Leaders and People Managers...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night


PEOPLE MANAGEMENT:

Learning the principles of leadership...

PROGRAM OVERVIEW

Packed with fun, hands-on activities, this one-day program will introduce participants to four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program introduces you to key management concepts with an exciting practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.

Audience: People managers – line managers- supervisors

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PERFORMANCE COACHING:

Guiding people to performance...

PROGRAM OVERVIEW

In this one-day interactive training program, participants will learn a structured process that will enable them to systematically develop their people and unlock their potential to improve productivity, efficiency and performance. 

Participants will learn through a series of hands-on activities, and practice two different coaching models (Continuous support coaching model & GROW coaching model) enabling them to turn work experienced problems into learning situations.. 

Audience: People managers

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

PATHWAYS TO SERVICE EXCELLENCE:

Taking service to the next level...

PROGRAM OVERVIEW

The best learning experiences occur when you learn specific concepts, then practice them during the training and walk out with a solid technique you can apply the next day on the job. In this training we will do just that. We will learn the concepts, followed up by numerous hands-on practical activities to practice the skills so you walk out with specific best practice customer service techniques that are essential for you as a professional customer service representative to help you do an even better job than you are currently doing.


So, if you want to get even better customer feedback, provide great customer experience and consequently achieve more sales than last year this training program is very much for you.

Audience: Customer service staff and professionals at all levels...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

MANAGING & MAINTAINING  EMPLOYEE RELATIONS:

Setting others up for success...

PROGRAM OVERVIEW

This workshop was designed to help staff improve collaboration with colleagues and other internal customers  as a keystone for improving their performance in today's competitive workplace environment. 

Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Audience: Support team members and back office support teams...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R650:00 per night

CUSTOMER SERVICE TIPS, PRINCIPLES &  TECHNIQUES:

Vision, Energy & Passion to serve...

PROGRAM OVERVIEW

Always putting your customer at the centre of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. 
This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction.This two day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression

Audience: Any employee who delivers service to customers...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

EMOTIONAL INTELLIGENCE @ WORK:

Taking control of your own results...

PROGRAM OVERVIEW

Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general.

This highly interactive training program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

HOSPITALITY MANAGER ETIQUETTE:

Walking the talk as a manager...

PROGRAM OVERVIEW

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. 

All business experts agree that good manners promote good business. This is how important business etiquette is. 

This two day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

SURESCAN JOB-ROLE SUITABILITY TESTING:

Employee profiling and screening...

PROGRAM OVERVIEW

HIRE FASTER, SMARTER - IMPROVE RETENTION RATES & REDUCE STAFF TURNOVER!!!

  SUREScan is a groundbreaking neurologically advanced Employee Profiling System used for candidates profiling, screening and selection (mostly used in recruitment or when staff promotions are on the table) - allowing you fast and accurate insights into potential candidates and applicants by looking past the person straight into the personality - giving you a 99% selection accuracy success rate.

With SUREScan you receive clear, accurate and specific insight into a person’s personality, their strengths, potential, motivations, and predetermined behaviour to find out exactly who you’re hiring before you hire them.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings)

ACCOMMODATION & MEALS: R 650:00 per night

CREATIVE PROBLEM SOLVING & DECISION MAKING:

Solve problems and make important decisions with ease..

PROGRAM OVERVIEW

This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, they will also apply the learning and their problem solving skills on an interesting case study that will take them back to the days of Ancient Egypt and building the great pyramids.

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

APPLYING EFFECTIVE TIME MANAGEMENT:

Taking full control of your time...

PROGRAM OVERVIEW

No matter who you are, we all have 168 hours each week. Your ability to best utilise those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general. From setting achievable life and work related goals to learning how to more efficiently and effectively control their time and resources. The program also stresses on the importance of planning and prioritizing, dealing with and controlling interruptions, setting boundaries and managing stress.

Audience: Employees at all levels

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night

TRAIN THE TRAINER COURSE:

Become a master skills trainer...

PROGRAM OVERVIEW

Although it may appear to be simple, conducting a training session requires specific skills and knowledge of how people learn. Trainers who have taken the time to consider their own approaches, understandings, and skills will be better equipped to provide comprehensive, active and effective training courses.

This training program provides the groundwork for trainers to begin developing and refining their training and facilitation skills using a variety of methods to deliver the best learning experiences and improve learner engagement and retention. Over time, trainers will develop their practical skills further because of this course.

Audience: Anyone who wishes to improve their emotional intelligence skills...

Duration: 1 Day

MASTER CLASS: R 1 100:00 per participant (Discount for group bookings...)

ACCOMMODATION & MEALS: R 650:00 per night