Are you serious about upholding the highest standards and customer service at your hospitality establishment...?

MAKE INFORMED BUSINESS DECISIONS BASED ON FACTS, NOT PERCEPTIONS!!!

Use GAP ANALYSIS & PERFORMANCE SURVEYS to identify gaps in performance and areas that needs to be performance managed.
At STANDARDS CENTRAL we are passionate about quality and standards in hospitality. Our main focus is to improve operational efficiency through effective measurement and assessment programs. We believe strongly that performance, productivity and efficiency can be measured, monitored and quantified, and can also be predicted, managed and refined.

GUEST SATISFACTION & CONTENTMENT SURVEY...
How does your guests really experience your services? Is there a difference between the way your guests experience your services and the way it is marketed? Are there any unknown factors that could be causing or contributing to guest dissatisfaction?
With this survey we engage with your guests directly and indirectly to get their true perception and opinion of your service standards as well as the overall guest experience.

EMPLOYEE ENGAGEMENT SURVEY...
How does your employees feel about your establishment? Are your employees ambassadors of the establishment or a liability? Are there any internal or organizational factors negatively impacting their performance, productivity and efficiency in the workplace.
Through interviews and observation we measure the feelings, emotions, perceptions and mind-sets of your employees.

MYSTERY GUEST SURVEY...

We understand that it may be a challenge to find out exactly why your establishment is not performing at its best. Relying only on customer feedback and internal insights may not always give you a clear picture of what needs to change and where to improve. That is why STANDARDS CENTRAL introduced our Mystery Guest intervention, which is ideal for every and any hospitality and accommodation establishment... We will evaluate your quality of service across all operational departments and measure it against industry accepted standards to give you a detailed feedback report supported by suggestions that will help you make informed and strategic business decisions for improvement especially in the areas of guest experience and satisfaction...